Contact the Canada Revenue Agency (CRA)

It may take up to 10 business days to get a CRA security code by mail. If you don’t want to wait, you may be able to use Interac® document verification service to validate your identity to get your full access immediately.

If you have received your code

If you cannot find your CRA security code, you may be able to use Interac® document verification service to validate your identity to get your full access immediately. Even if your code has expired, you can try to sign in using Interac verification. Otherwise, you can request a new code to be sent by mail.

How to use Interac verification instead of a security code

1. Sign in using CRA sign-in services
2. Select your sign-in method and follow the instructions
3. To validate your identity, select Interac document verification service

You will need to call the CRA to receive another security code by mail.

Before you call:

1. Have your tax documents ready to validate your identity
2. Call 1-800-959-8281
3. Select option 1 for online services

You can recover your CRA user ID or password online.

To recover your ID or password:

1. Go to Sign in to My Account
2. Select CRA sign in
3. Choose Forgot your user ID or Forgot your password
   • If you forgot your user ID, you will need your:
     • Social insurance number (SIN)
     • Date of birth
     • A copy of your assessed individual tax return from this year or last year
     • Answers to 4 security questions you set up during registration
   • If you forgot your password, you will need your:
     • User ID
     • Answers to 4 security questions you set up during registration

1. Have your tax documents ready to validate your identity
2. Call 1-800-959-8281
3. Select option 1 for online services

To recover your ID or password:

1. Go to Sign in to My Business Account
2. Select CRA sign in
3. Choose Forgot your user ID or Forgot your password
   • If you forgot your user ID, you will need your:
     • Social insurance number (SIN)
     • Date of birth
     • A copy of your assessed individual tax return from this year or last year
     • Answers to 4 security questions you set up during registration
   • If you forgot your password, you will need your:
     • User ID
     • Answers to 4 security questions you set up during registration

1. Have your tax documents ready to validate your identity
2. Call 1-800-959-8281
3. Select option 1 for online services

Contact your financial institution if you have issues with your sign-in information.

To change your Sign-In Partner

If you still have access to the Sign-In Partner you previously used, you can change your Sign-In Partner at any time in your CRA account:

1. Sign in using CRA sign-in services
2. Select Sign-In partner
3. Look for Switch My Sign-In Partner on the top of the Interac sign-in service page and follow the instructions
4. After completing the switch, you will then continue to your CRA account

You will have to register with your new Sign-In Partner:

1. Have your tax documents ready to validate your identity
2. Call 1-800-959-8281
3. Select option 1 for online services

For help accessing your Provincial partner sign-in, refer to:

• BC Services Card
• MyAlberta Digital ID

To unlock your account, you must validate your identity with the CRA by phone.

1. Have the error code available
2. Have your tax documents ready to validate your identity
3. Call 1-800-959-8281
4. Select option 1 for online services

If you don't have a CRA account, you may register for one using CRA sign-in services.

For more details:

Standard processing times

• Online filing: 2 weeks
• Mailed paper return: 8 weeks
• Non-resident return: 16 weeks

These timelines apply only to returns we receive on or before the due date.

Check the status of your return

You may check the status of your return online using your CRA My Account.

Why you may not have received your refund

If you have another government debt, the CRA may have kept all or part of your refund.

Why benefit payments stop

• File your tax return
• Respond to a letter from the CRA about your situation
• Inform the CRA of a change in:
  • Your address
  • Your banking information
  • Marital status
  • Child custody

  Your payments may stop if your spouse or common-law partner did not:

  • File their tax return
  • Inform the CRA of a change in:
    • Marital status
    • Child custody

    Check your benefit information

    Check CRA My Account to ensure that all information is up to date and there are no pending communications that need a response.

    Review dates for CRA benefits: Benefit payment dates

    For details about what can affect specific payments:

    • GST/HST credit : How much you can expect to receive
    • Canada child benefit : Keep getting your payments
    • Canada Carbon Rebate : When to expect your payments
    If you got an automated call about your instalment payments

    You may have received a reminder call from the CRA between May 27 and June 14, 2024 .

    This was a follow-up to the reminder we sent you in February 2024 about making quarterly instalment payments.

    The next instalment payment is due June 15, 2024 ( June 17, 2024 , since June 15 is a Saturday).

    How much you have to pay

    Check the reminder we sent you in February 2024 to find out how much you should pay.

    If your situation has changed or you would like to stop paying by instalments, refer to Options to calculate.

    For more details about your instalment payment:

    1. Sign in to CRA My Account
    2. Go to the Accounts and payments tab
    3. Scroll to Instalments

    How to make or confirm a payment

    You may make your payment using your usual payment method.

    To check online that we received your payment, go to Confirm your instalment.

    For more information about tax instalment payments, go to Required tax instalments for individuals.

    Understand Canada Carbon Rebate (CCR) payments

    Choose the option that applies to your Canada Carbon Rebate payment (for individuals). Your payment is less than expected

    Increase to the rural supplement in October

    Wait for your October 15 payment to receive your increased rural supplement. Your October payment will include the 10% increase for April and July.

    If your rural supplement was impacted by the Census change

    Specific municipalities were impacted by the rural supplement change. The eligibility area has been reverted to the 2016 Census area

    Review affected municipalities Review affected municipalities

    Province	Municipality
    Alberta	Red Deer
    New Brunswick	Fredericton
    Nova Scotia	East Hants Holyrood Indian Brooks Niverville
    Ontario	Arnprior Beckwith Carleton Place Essex Kingsville Leamington McNab Braeside Mississippi Mills St. Charles
    Saskatchewan	Craven

    If you live in one of the affected municipalities, your April and July payments did not include the rural supplement amount. These amounts will be included with your October payment.

    Other factors affecting your payment amount

    You did not receive a payment
    1. Your 2023 tax return was not assessed in time to calculate your CCR amount
    2. You have a spouse or common-law partner who receives the payment (only one of you can receive the CCR for the family)
    3. Your payment was applied to an existing debt

    Check your benefit information

    Check CRA My Account to ensure your information is up to date.

    Change your contact or banking details You can change your information online using CRA sign-in services. Change your personal information
    • Address
    • Direct deposit and banking
    • Marital status
    • Phone number
    • Email and correspondence options
    • Multi-factor authentication settings

    If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.

    Change your business information

    Edit your Business profile in CRA My Business Account to update the following items:

    • Business address
    • Direct deposit and banking
    • Operating name

    If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.

    Get a notice of assessment or proof of income

    You can view, print and save documents in the Mail section in My Account. Get a notice of assessment (NOA)

    You can get a copy of your notices of assessment and reassessment online. Sign in to access and print your NOA. Sign in to My Account For other options: Get a copy of your NOA

    Get a proof of income statement

    A proof of income statement is another way you can get most of the same information that is on your NOA. You can get a proof of income statement online in your CRA My Account. Sign in to My Account For other options: Get a proof of income statement

    Find out how long something will take

    Check standard processing times

    Check how long it will take the CRA to process tax returns and other tax-related requests. These timelines are the same that you would get by calling the CRA. Check CRA processing times We recommend letting the standard processing time pass before contacting us to address any issues.

    Review the status of a request

    • T1 tax returns
    • T1 tax adjustment requests
    • Canada child benefit applications
    • Disability tax credit applications
    • Requests for relief of penalties and interest
    • Objections

    In My Business Account, you can track the progress of the following files:

    • GST/HST initial returns
    • GST/HST adjustment requests
    • Application for registration as a charity or registered Canadian amateur athletic association
    • Registered charity information return
    • Objections
    • Requests for relief of penalties and interest
    • T2 corporate tax returns
    • T2 corporate tax adjustment requests

    Sign in to your CRA account and locate Progress Tracker on the Overview page.

    Quick links to common topics

    • Registered pension and savings plans
    • Forms and publications
    • Register a business
    • Report a scam or identity theft
    • Disability tax credit (DTC)
    • Canada child benefit (CCB)

    Address and location finder

    Find a mailing address or office location

    Calculate your benefits

    Find benefits you may be able to get and how much your payments may be

    Verify if the CRA called

    Confirm if a callback number is from the CRA.

    Assistance by telephone

    6:30 am to 11:00 pm ET , Saturdays from 7:30 am to 8:00 pm ET , and closed on Sundays.

    Step 1. If you’re calling about your account, have the following information ready

    Social Insurance Number (or business number) Full name and date of birth (or business name) Your complete address (or complete business address) Your personal (or business) account open or an assessed return, notice of assessment, reassessment, or other tax document

    You need all of the above to call about an account

    Step 2. Find the number you need to call

    Wait times are provided for certain call topics and may vary based on the reason for your call.

    Telephone numbers for personal taxes, benefits and trusts

    Get help to unlock My Account or make payments:

    • Unlock your CRA account (My Account)
    • Make a payment
    • Pay your required tax instalments
    • Transfer a payment to your business account
    All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
    Automated callback service may be available //-->
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    Update personal information or discuss your tax situation:

    • Change your name
    • Change your marital status
    • Details about your personal income tax file
    • Filing your taxes for the first time
    • Reporting your income on your tax return
    • Notify the CRA of a death
    All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
    Automated callback service may be available //-->
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    Ask about the Disability Tax Credit (DTC)

    All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
    Automated callback service may be available //-->
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    Use an automated service to apply for the Disability Tax Credit (DTC)

    Security issues:

    • Security incident or privacy breach
    • Disable online access in CRA sign-in services
    • Enable online access in CRA sign-in services after it has been disabled
    • All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
    • Yukon, Northwest Territories and Nunavut Footnote 1 :
      1-866-426-1527 (opens up phone application) 1-866-426-1527
    • Outside Canada/U.S. call collect Footnote 3
      1-613-221-3117 (opens up phone application) 1-613-221-3117

    Use an automated service to order forms:

    • T1 Income tax package
    • Disability Tax Credit certificate (T2201)
    • Authorize a representative for offline access form (AUT-01)
    • Canada Child Benefits application (RC66)
    • Remittance voucher for current source deductions (RC107)
    • Joint Election to Split Pension Income (T1032)
    • Service is offered in English and French
    • Note that the service language chosen will be the language of the product you order and receive.

    Use an automated service to check your tax account balance

    Use an automated service to check contribution amounts:

    • Tax-Free Savings Account (TFSA) contribution room
    • Unused RRSP contributions to claim
    • RRSP contribution room for this year

    Use an automated service to check benefit and credit eligibility, payment dates and amounts:

    • Canada Child Benefit (CCB):
      • eligibility and payment dates
      • estimated payment amounts (call 2 weeks before next payment)
      • eligibility and payment dates
      • estimated payment amounts (call 3 weeks before next payment)

      Use an automated service to get remittance vouchers or proof of income:

      • Get a proof of income statement
      • Request a remittance voucher

      Use an automated service to check status of your tax return or refund:

      • Status of your 2023 tax return
      • Your estimated 2023 refund amount
      • When to expect your 2023 refund

      Use an automated service to set up a payment arrangement for personal income taxes

      Get help with your CRA benefits and credits:

      • Canada Child Benefit (CCB) and related benefits
      • GST/HST credit
      • Canada Carbon Rebate (CCR) (formerly known as Climate action incentive payment)
      • Child disability benefit
      • Change your marital status
      • Notify the CRA about the death of a benefit recipient
      All of Canada except Yukon, Northwest Territories and Nunavut 1-800-387-1193 (opens up phone application) 1-800-387-1193
      Automated callback service may be available //-->
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      Get a security code, help with your CRA accounts and NETFILE:

      • Get a security code for My Account
      • My Account
      • NETFILE
      • Represent a Client
      All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
      Automated callback service may be available //-->
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      Get a tax form, publication, or Notice of Assessment:

      • Get a copy of your Notice of Assessment (NOA)
      • Get a tax form or publication
      All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
      Automated callback service may be available //-->
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      Change your address, set up or change your banking details with CRA:

      • Change your address
      • Change or set up your direct deposit or banking information by providing your:
        • 3-digit financial institution number
        • 5-digit transit number
        • account number
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
        Automated callback service may be available //-->
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        Get help with your registered savings plans:

        • Registered Retirement Savings Plan (RRSP)
        • Home Buyers Plan (HBP)
        • Tax-Free Savings Account (TFSA)
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
        Automated callback service may be available //-->
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        Get help with a trust account, or the account of someone who has died:

        • Notify the CRA of a death
        • Prepare and file tax return
        • Help with applying for a clearance certificate
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-8281 (opens up phone application) 1-800-959-8281
        Automated callback service may be available //-->
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        Get help with Ontario benefits and credit payments:

        • Ontario Trillium Benefit (OTB)
        • Ontario sales tax credit (OSTC)
        • Ontario energy and property tax credit (OEPTC)
        • Northern Ontario energy credit (NOEC)
        • Ontario senior homeowners' property tax grant (OSHPTG)
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        Get help with Alberta benefits and credits:

        • Alberta family employment tax credit (AFETC)
        • Alberta child and family benefit (ACFB)
        1-800-959-2809 (opens up phone application) 1-800-959-2809
        Automated callback service may be available //-->
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        Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account

        Note: Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent.

        • Automated service:
          1-800-265-2577 (opens up phone application) 1-800-265-2577
        • Outside Canada/U.S. call collect Footnote 3
          1-613-221-3176 (opens up phone application) 1-613-221-3176

        Report suspected fraud, identity theft or suspicious account activity if:

        • you think your CRA account has been compromised
        • you find changes to your personal information you did not request
        • you find a benefit application made for you without your knowledge

        Note: This phone line is for use if any of the above three criteria are met or if you have received a letter from the CRA requesting that you reach out to us. Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent.

        • Individual accounts:
          1-833-995-2336 (opens up phone application) 1-833-995-2336
        • Trust accounts:
          All of Canada 1-800-959-8281 (opens up phone application) 1-800-959-8281
        • Outside Canada/U.S. call collect Footnote 3
          1-613-221-3117 (opens up phone application) 1-613-221-3117
        • Teletypewriter (TTY) :
          1-800-267-7622 (opens up phone application) 1-800-267-7622

        Individual accounts – Hours of service

        Mon to Fri 6:30 am to 7 pm ET Sat Closed Sun Closed Public holidays Closed

        Trust accounts – Hours of service

        Mon to Fri 6:30 am to 11:00 pm ET Sat 7:30 am to 8:00 pm ET Sun Closed Public holidays Closed

        Arrange to pay your personal tax debt over time

        Arrange to pay child and family benefit overpayments

        Arrange to pay your CPP overpayments

        Arrange to pay your EI overpayments

        Arrange to pay your Canada student loans (CSL) overpayments

        Respond to contact or a letter received from the CRA’s Government programs collection.

        • 1-800-661-5991 (opens up phone application) 1-800-661-5991
        • Outside Canada/U.S. call collect Footnote 3
          1-613-221-3209 (opens up phone application) 1-613-221-3209

        Get help with a Phoenix tax issue

        1-888-556-5083 (opens up phone application) 1-888-556-5083
        Automated callback service may be available //-->
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        Follow up on a Requirements to pay (RTP) document

        Check the status of your income tax objection

        Discuss a letter received:

        • Reminder to file
        • Request to file
        • Demand to file
        • 1-800-448-0444 (opens up phone application) 1-800-448-0444
        • Outside Canada/U.S. call collect Footnote 3
          1-613-221-3087 (opens up phone application) 1-613-221-3087
        Telephone numbers for businesses

        Get help with payroll deductions:

        • Payroll deductions and accounts
        • Payroll deductions calculator
        1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get help with your CRA accounts:

        • My Business Account
        • Represent a Client
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get help to file information returns or make payments for your business:

        • Make a payment
        • Transfer your payment from your business account to another account
        • Pay your required tax instalments
        • File your electronic information returns (T3, T4, or T5 slips)
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get a business number and register for CRA program accounts:

        • Register for a business number (BN)
        • Register for program accounts (GST/HST, payroll, corporation income tax)
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Notify the CRA about changes to your business:

        • Change your business information
        • Change your business address
        • Update your business name
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get corporate income tax forms or publications

        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get GST/HST help for your business:

        • Charging GST/HST for your business (including new housing rebates)
        • Get help with GST/HST NETFILE and TELEFILE
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get help with your business taxes:

        • Corporations
        • Sole proprietorships
        • Partnerships
        • Non-resident corporations
        • Corporation accounts
        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get help with your locked business account

        All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
        Automated callback service may be available //-->
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        Get help with filing your corporation tax return:

        • Filing your electronic T2 corporation income tax return
        • Corporation Internet Filing Service
        • 1-800-959-2803 (opens up phone application) 1-800-959-2803
        • Outside Canada/U.S. (operates in ET ) Footnote 1
          1-613-221-3223 (opens up phone application) 1-613-221-3223

        Arrange to pay your GST/HST debt over time

        Arrange to pay your payroll tax debt over time

        Arrange to pay your corporate income tax debt over time

        Ask about excise duties, excise taxes, fuel charge, other levies and charges:

        • Excise duties on wine, spirits, beer, tobacco or cannabis
        • Fuel charge
        • Air Travellers Security Charge (ATSC)
        • Tax on insurance premiums
        • Excise tax on:
          • fuel inefficient automobiles
          • automobile air conditioners
          • certain petroleum products

          Discuss details of a GST/HST registration letter or phone call

          • Provide the 4-digit extension number from the message

          Discuss details of a GST/HST and other levies filing letter or phone call

          • Provide the 4-digit extension number from the message

          Discuss details of a T2 corporation post-assessing limit review letter

          • Provide the 4-digit extension number from the letter

          Discuss details of a phone call for your GST/HST or corporate program account registration

          • Provide the 4-digit extension number from the message

          Discuss details of a GST/HST post-assessing review letter

          • Provide the 4-digit extension number from the letter

          Ask about the Canadian film or video production tax credit

          Ask about Scientific Research and Experimental Development expenditure claims

          Get help with EFILE:

          • EFILE registration, renewal, account maintenance, or view transmission history processes
          • EFILE suitability screening or monitoring programs
          • EFILE error messages for initial or amended T1 returns
          • Authentication problems for EFILE numbers or passwords (T1 and T2 returns)

          Report a nil remittance for payroll

          Report a nil remittance for non-resident withholding tax

          Check the status of a Flow-through Shares (FTS) form

          Use an automated service to file a GST/HST return

          • GST/HST TELEFILE

          Check the status of an objection:

          • Income tax objection
          • GST/HST objection

          Discuss a letter you received:

          • Reminder to file
          • Request to file
          • Demand to file
          • 1-800-448-0444 (opens up phone application) 1-800-448-0444
          • Outside Canada/U.S. call collect Footnote 3
            1-613-221-3087 (opens up phone application) 1-613-221-3087

          Report suspected fraud, identity theft or suspicious account activity if:

          • you think your CRA account has been compromised
          • you find changes to your personal information you did not request
          • you find a benefit application made for you without your knowledge
          • All of Canada except Yukon, Northwest Territories and Nunavut 1-800-959-5525 (opens up phone application) 1-800-959-5525
          • Yukon, Northwest Territories and Nunavut Footnote 2 :
            1-866-841-1876 (opens up phone application) 1-866-841-1876
          • Outside Canada/U.S. call collect Footnote 3
            1-613-940-8497 (opens up phone application) 1-613-940-8497
          • Teletypewriter (TTY) :
            1-800-267-7622 (opens up phone application) 1-800-267-7622

          Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account

          • Automated service:
            1-800-265-2577 (opens up phone application) 1-800-265-2577
          • Outside Canada/U.S. call collect Footnote 3
            1-613-221-3176 (opens up phone application) 1-613-221-3176
          Telephone numbers for International tax and non-resident

          Get help with individual and non-resident trusts

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          Get help with non-resident corporation and corporation accounts:

          • Sole proprietors
          • Partnerships
          • Self-employed individuals
          • Payroll accounts
          • GST/HST enquiries
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          Get help with your Part XIII and non-resident withholding accounts

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          Discuss a letter you received:

          • Reminder to file
          • Request to file
          • Demand to file
          • 1-855-452-8944 (opens up phone application) 1-855-452-8944
          • Outside Canada/U.S. call collect Footnote 3
            1-613-221-3137 (opens up phone application) 1-613-221-3137

          Get help with your departure tax or election to defer capital gains upon emigration (T1244).

          • Arranging Security
          • Reporting Dispositions
          • Unwinding Deferred Departure Tax
          • 1-800-265-4841 (opens up phone application) 1-800-265-4841
          • Outside Canada/U.S. call collect Footnote 3
            1-613-221-3217 (opens up phone application) 1-613-221-3217
          • get general information about registered charities
          • get help with applying to become a registered charity
          • get help with donation receipts
          • get help on filling out the annual information return
          • change your charity’s name, purpose(s), activities or other details
          table 2

          Day	Hours
          Mon to Fri	9 am to 5 pm (local time)
          Sat and Sun	Closed

          Telephone numbers for savings and registered plan administrators

          Agents do not have access to taxpayer information.

          Agents cannot answer questions relating to the Canada Pension Plan (CPP) or Old Age Security (OAS).

          Reason for your call

          Get general information about:

          • savings and registered plans (including registration rules, transfers, taking out or putting money in to plans)
          • pension adjustments for registered pension plans (including past service, reversals, corrections, and permitted corrective contributions)
          • administrative relief for registered pension plans
          • register a plan or approve a specimen
          • register individual contracts
          • 1-800-267-3100 (opens up phone application) 1-800-267-3100
          • Outside Canada/U.S. call collect Footnote 3
            1-613-221-3105 (opens up phone application) 1-613-221-3105
          Service hours for savings and pension plan administrators

          Day	Hours
          Mon to Fri	8 am to 5 pm (ET)
          Sat and Sun	Closed

          Telephone number for TTY (Teletypewriter) and Canada VRS (Video Relay Service)

          Call this number if you use TTY services.

          Telephone number 1-800-665-0354 Hours

          Teletypewriter hours of service

          Day	Hours
          Mon to Fri	6:30 am to 11:00 pm ET
          Sat	7:30 am to 8:00 pm ET
          Sun	Closed

          Register with Canada VRS to download the app and call the VRS line.

          table 4

          Day	Hours
          Mon to Fri	6:30 am to 11:00 pm ET
          Sat	7:30 am to 8:00 pm ET
          Sun	Closed

          If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.

          Special circumstances

          • Contacting us on someone else's behalf
          • Send service feedback
          • Media enquiries
          • Make a voluntary disclosure
          • Report leads on suspected tax cheating
          • Objections, appeals, disputes, and relief measures
          • Check CRA processing times
          • CRA Online chat
          • CRA Chatbot

          Privacy notice

          Privacy notice

          The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

          If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

          During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

          Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.

          Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

          Footnotes

          Footnote 1

          This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (calling from 867 area code) for individual tax and benefit related enquiries. If you are calling from a different area code, please call the general enquiries line.

          This is a dedicated phone line available only to residents of Yukon, Northwest Territories and Nunavut (calling from 867 area code) for business-related tax enquiries. If you are calling from a different area code, please call the general enquiries line.

          The CRA only accepts collect calls made through a telephone operator. After your call is accepted by an automated response, you may hear a beep and notice a normal connection delay. This service operates in Eastern Time.

          Interac® document verification service

          Interac document verification service is an alternative way to validate your identity. This secure method gives you immediate access to CRA sign-in services.

          To use this service, you must:

          • Be 16 years of age or older
          • Have an accepted government-issued photo identification
          • Have a mobile device with a working camera

          Gather your identification documents

          The following original government-issued identification documents are accepted:

          • Canadian passport
          • Canadian driver's license
          • Provincial/Territorial photo ID card

          We do not accept:

          • Provincial health cards
          • Documents that have been reported as lost or stolen
          • Expired or damaged identification documents
          • Photocopies of identification document
          • Pictures of yourself that were not taken in real-time